GOOSE CAREERS

Lead Product Manager

Chicago, IL
Product

About Goose

Goose is building the operating system for multi-service pet care businesses — boarding, daycare, grooming, and training. Our platform streamlines operations, enhances the customer experience, and drives revenue growth. Headquartered in Chicago, we blend modern technology with industry know-how to serve an essential but historically underserved market.

In February 2025, we raised a $13.4M seed round from B Capital, First Round Capital, The 81 Collection, Imaginary Ventures, and BoxGroup. We're growing quickly and looking for a Lead PM to own one of our most strategic and underleveraged product areas.

About the role

Today our Customer Lifecycle Management suite includes marketing attribution, engagement, and reputation — with a roadmap of differentiated features ahead. This role owns the product area end-to-end: the external partnerships, the customer-facing experience, the data and integration layer, and the long-term strategy that makes Customer Lifecycle a true differentiator for Goose. 

Reports directly to the CPO.

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What you'll do

  • Own the Customer Lifecycle product area — report cards, marketing attribution, email and SMS marketing, review collection, and all future roadmap
  • Lead external partnerships shaping the customer lifecycle experience day-to-day: joint roadmap, escalation, integration health, and shared customer wins
  • Drive adoption of the Customer Lifecycle suite across the Goose customer base 
  • Build the enablement layer: documentation, internal training, and sales/CS readiness 
  • Partner with data and engineering on the partnership-specific data schema and integration maps
  • Set the strategy for what makes Customer Lifecycle a differentiator for Goose, and execute against it

Who you are

  • 6+ years in product management, with at least one role owning a strategic product area end-to-end
  • Experience managing a strategic partnership or building product on top of a partner platform
  • Strong project management experience — comfortable running multiple workstreams across partner, internal, and customer-facing tracks
  • Comfort interfacing with sales, CS, and customers directly — this role is externally-facing, not an internal-only PM seat
  • A track record of driving adoption of complex or multi-product suites
  • Strong written communicator — you'll be writing the docs that don't exist yet
  • Comfortable in early-stage, ambiguity-heavy environments

Bonus points

  • Experience in marketing attribution, lifecycle marketing, CRM, or reputation management
  • Strong business acumen across product, commercial, and partnership dimensions — not just product depth
  • Experience with embedded or partner-built product modules

What we offer

  • Competitive salary & meaningful equity 
  • Health, Dental, and Vision Insurance: 85% coverage for employees, 60% for dependents
  • Unlimited PTO (vacation, sick, personal, plus 5 company holidays)
  • A high-trust, collaborative team that values learning, clear thinking, and shipping great software
  • Plenty of opportunity to grow with the company

Apply for This Role

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About Goose

Goose is a next-generation software operating system purpose-built for pet service providers

From online to front desk, Goose’s end-to-end pet care operating system helps you offer better customer experiences and earn more revenue per customer.

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