Deposits, Cancellations, and Refunds

Peak-season cancellations can be especially costly.

In this webinar, Hayden Reed, Isaiah Rifkin, and Chris Tilson from Goose will discuss how pet care businesses should think about deposits, cancellation windows, refunds, and seasonal policies. Chris will bring the operator perspective, including how these policies affect staffing, capacity, customer conversations, and day-to-day execution. Hayden and Isaiah will cover the policy and system side, with Isaiah demonstrating how businesses can configure and manage seasonal deposit policies in Goose.

You’ll learn to:

• Build deposit policies around the real financial and operational risk of a reservation
• Use different policies for peak dates, services, and high-value bookings
• Set deposit amounts, cancellation windows, refund rules, and rescheduling policies
• Handle exceptions, waitlists, and customer communication without undermining the policy
• Configure and manage seasonal deposit policies in Goose