Goose Webinar

Deposits, Cancellations, and Refunds

October 22, 2026 at 10AM CT
10/22/2026 10:00
Registration closes in:
06
Days
:
04
Hours
:
12
Minutes
:
31
Seconds
SPEAKERS
Chris Tilson
Chief Customer Officer
Goose
Hayden Reed
Enterprise Account Manager
Goose
Isaiah Rifkin
Senior Product Manager
Goose

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Peak-season cancellations can be especially costly.

In this webinar, Hayden Reed, Isaiah Rifkin, and Chris Tilson from Goose will discuss how pet care businesses should think about deposits, cancellation windows, refunds, and seasonal policies. Chris will bring the operator perspective, including how these policies affect staffing, capacity, customer conversations, and day-to-day execution. Hayden and Isaiah will cover the policy and system side, with Isaiah demonstrating how businesses can configure and manage seasonal deposit policies in Goose.

You’ll learn to:

  • Build deposit policies around the real financial and operational risk of a reservation
  • Use different policies for peak dates, services, and high-value bookings
  • Set deposit amounts, cancellation windows, refund rules, and rescheduling policies
  • Handle exceptions, waitlists, and customer communication without undermining the policy
  • Configure and manage seasonal deposit policies in Goose

About Goose

Goose is a next-generation software operating system purpose-built for pet service providers

From online to front desk, Goose’s end-to-end pet care operating system helps you offer better customer experiences and earn more revenue per customer.

Learn more